Refund and cancellation policy

Last updated 13 November 2026

Mock interview packages

• No refunds. All mock interview packages are non-refundable, used or not. If you're unsure, start with a single session.
• Expiry. Book your sessions within 6 months of payment. Sessions not booked by then expire and can't be refunded or extended.
• Rescheduling. Use the link in your booking confirmation email to move a session.
• If we cancel a session, the session goes back on your account so you can book another time.
• Payment problems. If you were charged but the sessions aren't on your account, or you were charged twice, email us: we'll fix it or return the duplicate payment.

Contact

Email hello@priorslab.com from your account's email address with the date of your order. Ayush Jain (sole proprietor), Bengaluru, Karnataka, India.